How to steer a business through a crisis

“Everyone has a plan until they get punched in the mouth,” Mike Tyson, the boxer, once said. So what does a business leader do when life doesn’t turn out as expected? That is the question behind this episode of Business Leader. A sharp drop in passenger numbers, strikes by workers, an accounting scandal, a row with the government and a takeover bid. That is what Christian Schreyer faced after taking over as chief executive of Go-Ahead Group, one of the UK’s largest rail and bus companies. He stood down two years later after a whirlwind period in charge. “Life is what happens when you have other plans,” he says…